Frequently Asked Questions (FAQs)

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To register on Obitell, you need to receive an invitation/referral link from a registered member. Follow the simple steps as guided on the referral link. Ensure you use a valid, active, and verifiable email address during registration. Also, use your official name during registration to avoid future challenges or inconvenience with your account on verifying its ownership. Once submitted, your name and email address can NOT be changed on your created profile page.

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After successful account registration and verification of your email address, your Obitell Log-In Password is sent to your registered email address as the first option beside SMS to your registered mobile phone number. For additional security of your account, a One Time Password (OTP) may be sent to your email address for verification, especially when withdrawing referral commissions earned on your account.

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NO, every Obitell account must have its unique email address. One email address can therefore not be used to register another account. If creating an account for your child or parent on Obitell, first create for them an email address before registering them on Obitell.

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YES, one phone number can be used on several accounts on Obitell. You can, therefore, use the same phone number for your account and for your child or several children accounts too.

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Step 1 - Each family member should create a personal account on Obitell and upgrade it on any (one) of the available plans; Bronze plan (@Kes500/-) or Silver plan (@Kes1,000) or Gold plan (@Kes3,500/-) to generate their unique Family Tree Identity Number (FTID) on the system. Step 2 – Log-in to your account, then under the "Family Tree" tab go to “Find Family”, Search for the family member you wish to add. You can search using their “FTID”, “Name” or “Phone Number” – click “SEARCH” Step 3 - The system will search the database and auto-populate the matched member(s) based on your search criteria (For exact search results, use the FTID as your search criteria) Step 4 – Once you find and confirm the member you want to add, click on the “Connect” button under the searched Family Member. Step 5 – You will be prompted to confirm adding the member to your Family Tree by selecting your relationship (e.g. Father, Mother, Brother, Sister, Spouse, Son or Daughter) from the drop down menu. Step 6 – Once you select the relationship, click on “Connect” Step 7 – The Family Member that you are adding will receive a “Connection Request” in his or her account to confirm or decline the connection request. Step 8 – Once the member confirms on their end, they will automatically be added to your Family Tree and you also join their Family Tree on their account. If declined, the connection process is cancelled. We recommend joint consultations within the family when creating accounts (especially for our elderly parents) in the family to avoid duplication of a family member. This is because all children in the family (brothers and sisters) should point to or be connected to the same parents (same FTIDs) NB: To get your FIRST COUSINS auto-generated for you on your account, the Brothers and Sisters to your Parents (i.e. your Uncles and Aunties) should also be connected to each other on the system.