Frequently Asked Questions (FAQs)

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To register on Obitell, you first need to receive an invitation/referral link from a registered member. Follow the simple steps as guided on the online registration. Ensure you use a valid, active, and verifiable email address during registration. Also, use your official name during registration to avoid future challenges or inconvenience with your account on verifying its ownership. Once submitted, your name and email address can NOT be changed on your created profile page.

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After successful account registration, your Obitell Log-In Password and email verification link are sent to your registered email address as the first option; besides SMS (for the log-in password) which may also be sent to your registered mobile phone number. For additional security of your account, a One-Time-Password (OTP) / Security Code may be sent to your email address whenever necessary, for additional verification before logging in to your account.

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NO, every Obitell account must have its unique email address. One email address can therefore NOT be used to register another account. If creating an account for your child or parent on Obitell, first create for them an email address before registering them on Obitell.

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YES, one phone number can be used on several accounts on Obitell. You can, therefore, use the same phone number for your account and for your child or several children's accounts as well.

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Step 1 - Each family member should create a personal account on Obitell and upgrade it on any (one) of the available packages; Bronze package (@Kes2,000 / $20) or Gold package (@Kes14,000 / $140) or Diamond package (@Kes90,000 / $900) to generate their unique Family Tree Identity Number,(FTID) on the platform. Step 2 – Log in to your account, then under the "Family Tree" tab go to “Find Family”, and Search for the family member you wish to add. You can search using their “FTID”, “Name” or “Phone Number” – click “SEARCH” Step 3 - The system will search the database and auto-populate the matched member(s) based on your search criteria (For exact search results, use the FTID as your search criteria) Step 4 – Once you find and confirm the member you want to add, click on the “Connect” button under the searched Family Member. Step 5 – You will be prompted to confirm adding the member to your Family Tree by selecting your relationship (e.g. Father, Mother, Brother, Sister, Spouse, Son, or Daughter) from the drop-down menu. Step 6 – Once you select the relationship, click on “Connect” Step 7 – The Family Member that you are adding will receive a “Connection Request” in his or her account to confirm or decline the connection request. Step 8 – Once the member confirms on their end, they will automatically be added to your Family Tree and you also join their Family Tree on their account. If declined, the connection process is canceled. Where possible, we highly recommend joint consultations among siblings within the family when creating accounts (especially for our elderly parents) in the family to avoid duplication of a family member. This is because all children in the family (brothers and sisters) should point to or be connected/linked to the same parents (same FTIDs) on the Family Tree. NB: To get your FIRST COUSINS auto-generated for you on your account, the Brothers and Sisters to your Parents (i.e. your Uncles and Aunties) should also be connected to each other on the Obitell Global Platform.

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- Ensure that you TYPE your email address CORRECTLY during registration. - Be sure to check your Inbox and All Mail-Including-Spam Mail for the sent verification link depending on your email account settings.

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For members not able to receive the PHONE VERIFICATION CODE, the number one reason is that they have voluntarily BLOCKED their phone numbers from receiving general marketing messages. Marketing messages/SMS are messages sent over branded or unbranded short codes which includes ours (EAMS_LTD) For those unable to receive messages from our platform, please follow the below process to unblock/whitelist our short code from your blocked/blacklisted list to start receiving messages from our platform. (NB: Phone verification code is sent on SMS, not on email) To remove our sender name from the blacklisted ones, dial the following on SAFARICOM (KENYA) line; Step 1. Dial: *456*9*5*4# Step 2. When prompted to enter the sender name to remove from blacklist, enter: EAMS_LTD ✅then send! This will enable you to receive verification codes when required and other important communication from our platform.✅

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The Company reviews the package pricing for Bronze, Gold, and Diamond ONCE IN FIVE YEARS (on the 1st of July) to align with the prevailing economic conditions and to accommodate the price fluctuations of the dollar on the Forex Market brought about by the market forces (demand and supply) of the dollar. The Diamond Package is however subject to Weekly Price Changes to mitigate the Foreign Exchange Fluctuation Risks.